How Mogul billing works
Mogul's Free plan costs nothing and is never billed. Both paid plans — Mogul Register and Mogul Concierge — can be billed either monthly or annually, whichever you prefer. Paying annually costs less over a year.
For the latest plan options and pricing, visit the Mogul Pricing page.
When am I charged?
For an annual plan, you are charged when you first subscribe, and your subscription automatically renews each year unless you cancel before the renewal deadline.
For a monthly plan, you are billed according to your monthly subscription cycle.
Upgrading your plan
You can upgrade your Mogul membership if your account needs the change.
If you upgrade during an annual billing cycle, the price of your new membership will be prorated based on the remaining time in your current subscription period.
You can manage your plan from Settings → Billing & Plan in your Mogul account.
Downgrading your plan
If you are on an annual subscription, a downgrade takes effect at the end of your current annual subscription period.
You will continue to have access to the features included with your existing plan through the end of that period.
You can manage your plan from Settings → Billing & Plan.
Canceling your subscription
Canceling your subscription prevents it from renewing for another billing period.
For annual subscriptions, cancellation must be completed at least 3 business days before your renewal date to prevent the subscription from automatically renewing.
Your service will remain active through the end of your current paid subscription period. After that, your account moves to the Free plan rather than closing.
You can cancel using the cancellation options available in your Mogul account or contact [email protected] for assistance.
I think I was charged twice — what do I do?
If you believe you received a duplicate or incorrect charge:
Check your billing information and payment history in your Mogul account.
Confirm whether multiple charges appear for the same subscription or transaction.
Contact our support team through the chat bubble or at [email protected].
Include any relevant receipts, screenshots, transaction dates, and charge amounts so our team can investigate the issue.
Our support team will review the charge and help determine the appropriate resolution.
Refund policy
Payments for completed subscription periods are generally non-refundable.
If you believe you were charged incorrectly, charged more than once, or have another billing issue, contact our support team through the chat bubble or at [email protected] so we can review your account.